Shipping Policy – Cartmania.pk

Last Updated: August 30, 2026

At Cartmania.pk, we are committed to delivering your orders safely, quickly, and conveniently. This Shipping Policy explains our shipping process, delivery timeframes, charges, and other important information related to order delivery.

1. Order Processing

Once you place an order on Cartmania.pk, our team will process and verify your order.

Orders are generally processed within 1–3 business days after confirmation. During sales, promotions, holidays, or periods of high order volume, processing may take additional time.

We may contact you by phone, email, or other available communication methods to confirm your order or delivery details.

2. Delivery Time

We aim to deliver orders within 3–7 business days after the order has been processed and dispatched.

Delivery times may vary depending on:

• Your delivery location

• Courier availability

• Weather conditions

• Public holidays

• Unexpected transportation delays

• High order volumes

Remote or less accessible areas may require additional delivery time.

Please note that delivery estimates are not guaranteed and may occasionally be affected by circumstances beyond our control.

3. Shipping Charges

Shipping charges may vary depending on the order, delivery location, product size, weight, and applicable courier charges.

The applicable shipping charges, if any, will be communicated or displayed during the ordering or checkout process.

Cartmania.pk may offer free shipping promotions from time to time. Such offers may be subject to specific terms and conditions.

4. Delivery Areas

Cartmania.pk currently aims to deliver orders across Pakistan, subject to courier availability and service coverage.

Some remote locations may have limited delivery services or additional delivery charges.

If a particular location is not serviceable, our team may contact the customer regarding alternative delivery arrangements or order cancellation.

5. Order Confirmation

For certain orders, Cartmania.pk may contact the customer to confirm the order before dispatch.

Orders with incomplete, incorrect, or unverifiable information may be delayed or cancelled.

Customers are responsible for providing accurate:

• Name

• Phone number

• Complete delivery address

• City

• Postal code, where applicable

6. Tracking Your Order

Once your order has been dispatched, tracking information may be provided where available.

You can use the provided tracking details to check the status of your shipment through the relevant courier service.

Tracking information may take some time to become active after the parcel has been handed over to the courier.

7. Delayed Deliveries

Although we work with reliable courier partners, delays can sometimes occur due to circumstances outside our control.

These may include:

• Severe weather

• Public holidays

• Road closures

• Transportation issues

• Courier operational delays

• Incorrect or incomplete address information

• High order volumes

• Other unforeseen circumstances

Cartmania.pk will make reasonable efforts to assist customers in case of delivery delays.

8. Failed Delivery Attempts

If a courier is unable to deliver your order because the customer is unavailable, the address is incorrect, or the courier cannot contact the customer, additional delivery attempts may be made according to the courier's policy.

If an order is returned to Cartmania.pk due to unsuccessful delivery attempts, the customer may be contacted regarding re-delivery.

Additional shipping charges may apply for re-delivery where applicable.

9. Damaged or Incorrect Items

We carefully check and package products before dispatch. However, if you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

Customers may be required to provide:

• Order details

• Clear photographs or videos of the received product

• Photographs of the packaging, where applicable

Our team will review the issue and provide an appropriate solution according to our return and refund policy.

10. Change of Delivery Address

If you need to change your delivery address after placing an order, please contact us as soon as possible.

We cannot guarantee that an address can be changed once the order has been dispatched.

Any additional delivery charges resulting from an address change may be the responsibility of the customer.

11. Cash on Delivery

Where Cash on Delivery (COD) is available, customers can pay the applicable amount to the courier at the time of delivery.

COD availability may depend on the customer's location, order value, product, or courier service.

12. Order Cancellation Before Dispatch

If you wish to cancel your order, please contact Cartmania.pk as soon as possible.

Cancellation requests made before dispatch may be accepted, subject to order status and our cancellation policy.

Once an order has been dispatched, cancellation may no longer be possible.